Frequently asked questions
My Breeze Canna device isn’t working (won’t charge, hit, or is leaking). What should I do?
We’re sorry to hear about any issues with your device. Please try the following troubleshooting tips: 1) Always keep your device upright. 2) Charge the device with a Micro-USB or USB-C, which should take about 2 hours. 3) Avoid storing the device in extreme temperatures, such as in a car. 4) If the device is clogged, gently blow into the end of the device to clear it. If the issue persists, visit the dispensary where you purchased the device for further assistance.
Why does my device blink three times when I try to use it or charge it?
The three blinks typically indicate a low battery or a connection issue. Try charging your device with a Micro-USB or USB-C cable for about 2 hours. If it continues to blink after charging, please check your connection points for any debris and ensure the device is upright while charging. If the problem persists, take it to the store where you originally purchased at.
How do I unclog my Breeze Canna device?
Clogs can be cleared by gently blowing into the end of the device. To prevent future clogs, keep the caps on the device when it’s stored in your pocket. If the clog persists, visit the dispensary where the device was purchased for further assistance.
I bought a Breeze Canna device, but it tastes burnt or isn’t working right. Can I get a replacement?
Ensure the device is fully charged and hasn’t been exposed to extreme temperatures. If the issue continues after troubleshooting, visit the dispensary where the device was purchased for further assistance.
Do Breeze Canna devices contain nicotine, vitamin E acetate, or diacetyl?
Our Breeze Canna devices do not contain nicotine, vitamin E acetate, or diacetyl. We are committed to providing safe and high-quality products.
Are Breeze Canna products gluten-free?
Yes, Breeze Canna products are gluten-free and do not contain any wheat, barley, or malt derivatives, making them safe for individuals with celiac disease or gluten sensitivity.
What are the ingredients used in Breeze Canna products?
Breeze Canna products are made with high-quality cannabis oil and natural terpenes, with no added fillers like vitamin E acetate or diacetyl.
What are the effects and strains of different Breeze Canna flavors?
Breeze Canna offers a variety of strains, including Indica, Sativa, and Hybrid, tailored to different flavor profiles. Check the product page on our website for specific strain information related to each flavor.
What is the voltage range for Breeze Canna devices?
Our 510 thread devices operate with a battery voltage range between 3.3v and 4.8v. Lower voltage (around 3.3v) preserves flavor and extends coil life, while higher voltage (closer to 4.8v) produces more vapor but may reduce coil longevity. For our all-in-one (AIO) devices, the voltage is preset for optimal vaporization.
Where can I purchase Breeze Canna products? Do you ship to other states or internationally?
Breeze Canna products are available on our website. Currently, we ship products directly to our customers, both domestically or internationally.
Can I buy Breeze Canna products directly from the website?
Yes you can buy directly from our website. All you need to do is select your desired Breeze Canna product and add it to your shopping basket, then proceed to the checkout page and complete your order.
Do you offer recycling services for used device?
We are exploring sustainable solutions, including potential recycling programs. In the meantime, check with your local dispensary or recycling center to see if they accept devices for recycling.
Does Breeze Canna offer bulk orders or wholesale options?
Yes, we offer bulk and wholesale options. Please visit our Wholesale Page from the menu and choose from a list of Wholesale options.
How do I become a distributor or partner with Breeze Canna?
We welcome new partnerships. Potential distributors or partners should fill out the inquiry form on our website, and a team member will reach out to discuss potential collaborations.
Do you offer any promotions, discounts, or samples?
We occasionally offer promotions and discounts through partner dispensaries. While samples are not typically offered directly, customers can sign up for our newsletter or check the website for updates on upcoming deals.